FAQ
Do you accept offers for your items?
Yes! We do accept offers for all items available on our website. If you wish to place an offer, please send an e-mail to customercare@rediscovervintage.com or use the live chat in the right hand corner.
What payment methods do you accept?
We accept PayPal, iDeal, Visa, MasterCard, American Express, Maestro, Apple Pay and Google Pay.
How do you authenticate your items?
We have a professional in-house authenticator who has years of experience working with luxury vintage items from the most renowned fashion houses.
For more information regarding our authentication process, please visit our Authenticity Guarantee page.
Do you have a brick and mortar store?
Unfortunately we do not have a physical store at this moment. It is however possible to schedule a meet up or make a visit. For more information, please send an e-mail to customercare@rediscovervintage.com.
When will my order ship?
All orders are sent out within 48 hours of ordering.
Step 1: Inspection
Each piece is first examined in hand. We assess materials, construction, stitching, hardware, proportions, and wear patterns to confirm that all physical elements are consistent with the design. This inspection is carried out by our in-house authenticator, with over ten years of experience working with vintage designer handbags.
Step 2: Verification
Once the physical details are confirmed, we verify the bag’s origin. Serial numbers, labels, linings, and interior finishes are cross-checked against brand references to identify the collection, production period, and design context. This step ensures the bag is not only authentic, but correctly dated and attributed.
Step 3: Authentication
Our in-house process is reinforced by years of platform-based authentication. We have completed over 8,000 authenticated sales through established resale platforms, including Vestiaire Collective, where each item is independently reviewed. This experience provides an additional layer of validation behind every piece we offer.