Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it according to our Returns Policy.

Rediscover Vintage will gladly accept timely returns of unworn, unwashed, unaltered, and undamaged items within 14 days of the date on which items are delivered to you. Your items must be returned in the original packaging, including any boxes and/or hangers. Any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned as they are considered part of the product. Footwear and accessories must be returned unmarked and unscuffed in the original undamaged boxes (if) provided. If the item comes with a security tag this must be left on. If removed the item will not comply with the Returns Policy and will not be refunded. We can only collect returns from the same country/region to which your order was delivered. If you have returned an item from a country/region other than your delivery country/region, additional import duties may be applied.

Please contact customercare@rediscovervintage.com to request a return.

Cancelling an order

To cancel a Contract, you must clearly inform us, preferably by email at customercare@rediscovervintage.com or by telephone on +31 6 4188 4956 (NL) giving us your name, address and order reference.

If you cancel an order (or part of an order) during the cooling off period, you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

If you cancel a Contract between us within the 14 day cooling-off period (see above), we will process the refund due to you as soon as possible and, in any case within 14 days after the day on which we receive the Product(s) back or (ii) if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.

We will refund the price of the Product(s) in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, and you are responsible for those costs. We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Exchanges